Falcon Solutions

Refunds & Returns Policy

Last Updated: 5th February, 2025

1. Overview

We value our customers and strive to provide high-quality SaaS products. Since our services are subscription-based and delivered digitally, we have specific refund and cancellation policies to ensure fairness for both our users and our business.

2. Free Trials & Evaluations

•We offer a 7-days free trial (if applicable) for you to evaluate our service before purchasing.

•During this period, you can use the software without any commitment.

•Since a trial is available, we do not offer refunds for paid subscriptions unless stated otherwise in this policy.

3. Refund Eligibility

Refunds are generally not provided except in the following cases:

Duplicate Charges – If you were accidentally charged twice for the same service.

Non-Functioning Service – If the software fails to function as advertised, and our support team is unable to resolve the issue within a reasonable timeframe.

Unauthorized Transactions – If there was a fraudulent or unauthorized transaction on your account.

Non-Refundable Cases

Change of Mind – Refunds are not provided if you decide you no longer need the software.

Partial Use – If you’ve used the service for a portion of the billing period but decide to cancel later, no partial refunds will be issued.

Failure to Cancel – If you forgot to cancel before your renewal date, we cannot process refunds for the new billing cycle.

4. Subscription Cancellations

You can cancel your subscription at any time by:

1.Logging into your account and navigating to the Billing section.

2.Clicking Cancel Subscription before the next renewal date.

3.Confirmation of cancellation will be emailed to you.

What Happens After Cancellation?

•Your subscription will remain active until the end of the billing cycle.

•After the billing period ends, access to premium features will be revoked.

•We do not provide pro-rated refunds for unused portions of a subscription.

5. Automatic Renewals & Payment Failures

•Subscriptions are automatically renewed at the end of each billing cycle (monthly or annually).

•If a payment fails, you will receive a grace period of 7 days to update your payment details. After this period, your account may be suspended or downgraded.

6. Refund Request Process

To request a refund (if eligible), follow these steps:

1.Contact Support – Email us at contact@falconsolutions.co within 3 days of the transaction.

2. Provide Details – Include your order number, issue description, and supporting documents (e.g., screenshots).

3.Verification & Resolution – Our team will investigate and provide a resolution within 2-4 business days.

7. Chargebacks & Disputes

•If you initiate a chargeback without contacting our support team first, your account may be permanently suspended.

•If you believe you were wrongly charged, reach out to our support team, and we’ll resolve the issue promptly.

8. Contact Us

If you have any questions about our refund and cancellation policy, please contact us:

📧 contact@falconsolutions.co

📞 +91-966-251-4696